LATEST TECH ARTICLES

Not Working Alone, But Working 'Together' Through the past four posts, I’ve shared my raw experience with AX Pro, from deployment to real-time operations. As a PO and brand owner, I’ve used countless tools, but few focus as deeply on the essence of 'Human-AI Collaboration' as AX Pro. I didn't just hire a machine that answers questions; I gained a 'Growth-oriented Teammate'  that understands our philosophy and evolves under expert guidance. AX Pro main page Three Decisive Mo

Manage AI with metrics, not intuition. AX Pro delivers real-time performance tracking, security with PI Filters, and scalable enterprise AI operations.

Managing the AI's "Puberty" with the Dashboard Deploying the AI isn't the finish line—it's just the beginning. When I first saw the 'Performance Radar'  on AX Pro’s main screen, it felt like receiving my son Luke’s report card. Pentagon Metrics : Six key indicators—including Relevance, Accuracy, and Toxicity—are analyzed in real-time and displayed in a radar chart. Overall Score : Our 'Samsung CES 2026' chatbot currently sits at 89 ! A solid grade, but as a PO, I won’t stop

Developers? No, I did it all by myself! Usually, adopting an enterprise solution means drafting a request to the dev team, discussing server specs, and spending a month reading complex API docs. However, true to its name—"Expert Augmentation"—AX Pro has lowered the barrier so that experts can handle the tools directly. From the 'Create Account'  screen to hitting 'Create New Group'  for my first project, the entire process took less time than it takes for a cup of coffee to c

AX Pro Studio "Is AI really a threat to our careers?" Everywhere you look, it’s all about AI. News headlines warn us that AI will replace human labor, and office hallways are filled with half-joking concerns about when we’ll be packing our bags. But as a PO (Product Owner) and brand owner who never has enough hours in the day, my honest thought was a bit different: "I wish someone—anyone—would just take these repetitive tasks and tedious data sorting off my plate!" Perhaps

AX Pro Studio 1. Introduction: The Era of 'Expert Augmentation' Beyond the Trust Gap In recent years, enterprises have invested heavily in Generative AI, yet approximately 95% of these projects have failed to deliver tangible results. This failure is attributed to the 'Trust Gap'—the 10% error rate hidden behind 90% accuracy. In high-stakes business environments, uncontrolled AI is a risk, not an asset. TecAce’s AX Pro (Adaptive AI Avatar Agent)  shifts the paradigm from 'R

AX Pro & AI Supervision Set a New Standard for Enterprise AI Operations TecAce, a global AI solution provider headquartered in Bellevue, Washington, drew significant attention at the SK AI Summit 2025, unveiling a new operational paradigm for enterprise-grade generative AI. During the event, TecAce introduced its chatbot operations platform AX Pro and its AI quality and governance solution AI Supervision, offering an “operations-driven AI platform” that allows business teams—

Human-Centric AI - Empowering Experts, Not Replacing Them The 90% Problem: Why Even the Smartest AI Chatbots Fail at the Final Hurdle, and How We Finally Crossed the Line. Have you ever tried implementing an AI chatbot for your work? At first, you're amazed at how it answers questions just like a human. But you’ve probably also experienced moments where the chatbot gives an absurd answer to a certain question or mumbles with an unsure tone. It’s that moment when it answers i

Background & Challenges As customer expectations evolve, companies are no longer satisfied with basic chatbot functionalities. There is a growing demand for intelligent assistants that deliver a high-tech yet personable customer experience. This trend has accelerated the adoption of AI avatars and next-gen virtual agents. From an IT consulting standpoint, while visual quality of avatars matters, the top priority is ensuring the chatbot delivers accurate and trustworthy respon

1. Introduction Recently, the use of AI Agents has been increasing across various industries. Moving beyond simple chatbots that answer questions, they are evolving into forms that can autonomously assess situations, utilize necessary tools, and derive results. However, for these agents to operate as safely and accurately as expected, systematic evaluation, verification, and continuous monitoring are essential.This article introduces the necessary evaluation, verification, an