[AX Pro] ③ Taming the AI: "My Chatbot Is Growing Up" (Operations & Feedback)
- TecAce Software
- Feb 3
- 1 min read
Managing the AI's "Puberty" with the Dashboard
Deploying the AI isn't the finish line—it's just the beginning. When I first saw the 'Performance Radar' on AX Pro’s main screen, it felt like receiving my son Luke’s report card.
Pentagon Metrics: Six key indicators—including Relevance, Accuracy, and Toxicity—are analyzed in real-time and displayed in a radar chart.
Overall Score: Our 'Samsung CES 2026' chatbot currently sits at 89! A solid grade, but as a PO, I won’t stop until we hit 100.
"Wait, what did you just say?" – The Power of Real-time Monitoring
Scanning through the 'Recent Conversations' list feels like having a superpower. I can see the dialogue between the AI and users as it happens.
When a user asked, "What's the core of Samsung CES 2026?" the AI responded quite brilliantly.
But what if it goes off-track? No panic needed. I just use the 'Admin Feedback' feature. By entering a 'Corrected Response,' I teach the AI on the spot, ensuring it gives a perfect answer next time.
System Prompts: Designing the AI's "Worldview"
For those who want to dive deeper, there's 'System Prompt Control.'
This is where I define its personality: "Act like a friendly, professional exhibition docent" or "Explain complex terms in simple language."
Through precisely crafted prompts in JSON format, I can shape every nuance of the chatbot’s tone and attitude.
It's more than just an 'imitation' answering questions; it's a journey of evolving the AI into a true expert that understands our corporate philosophy. This is the essence of Human-Centric AI Operations that AX Pro delivers.
Comments