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TecAce Unveils a “Developer-Free Chatbot Platform” at SK AI Summit

Updated: 5 days ago

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AX Pro & AI Supervision Set a New Standard for Enterprise AI Operations


TecAce, a global AI solution provider headquartered in Bellevue, Washington, drew significant attention at the SK AI Summit 2025, unveiling a new operational paradigm for enterprise-grade generative AI. During the event, TecAce introduced its chatbot operations platform AX Pro and its AI quality and governance solution AI Supervision, offering an “operations-driven AI platform” that allows business teams—not developers—to directly manage and improve chatbots.



AX Pro – A Professional Chatbot Platform Operated Directly by Business Teams


AX Pro is a professional-grade service designed to help companies manage chatbots faster and more flexibly. Traditionally, modifying chatbot content or adjusting policy required code changes handled by developers. With AX Pro, however, business operators can independently manage the entire chatbot lifecycle.


Key Capabilities of AX Pro


  • Direct Knowledge Base Management: Operators can create and update FAQs, product information, and policies without developer involvement.

  • Brand-Optimized Customization: Chatbot tone, personality, and avatar can be tailored to match the company’s brand identity.

  • Multi-Channel Deployment: The same chatbot persona can be deployed across web, mobile, messenger, and kiosk channels for a consistent user experience.

  • Real-Time Log Analysis & Feedback Loop: AX Pro detects unanswered or incorrect responses automatically. When operators provide feedback, the system immediately reflects the improvements.

These capabilities accelerate the chatbot optimization cycle and significantly reduce operational costs.




AI Supervision – A Central Hub for AI Quality, Safety, and Operational Integrity


AI Supervision is designed to ensure the reliability, safety, and operational readiness of AI models—including those deployed through AX Pro. It addresses key risks associated with generative AI such as hallucinations, inconsistent tone, policy violations, and potential personal data exposure.


Core Features of AI Supervision


  • Risk Metrics Monitoring: Tracks accuracy, completeness, policy compliance, and PII exposure in real time to identify issues early.

  • Automated Large-Scale Testing: Enables operators to run thousands of regression test cases without needing engineering expertise.

  • Automated A/B Testing: Compares model versions easily to support continuous improvement.

  • Real-Time Operations Dashboard: Visualizes session logs, token usage, latency, and alerts operators immediately when anomalies are detected.

  • Correlation-Based Log Analysis: Identifies problematic responses, provides actionable insights, and feeds improvements back into the learning loop.

With AI Supervision, enterprises can secure AI reliability while dramatically improving operational efficiency.




Industry Reactions: “A New Era Where Operations Teams Lead Chatbot Management”


Enterprise representatives at the summit expressed strong enthusiasm for TecAce’s solutions.

  • “Being able to fine-tune chatbot responses without involving developers has drastically reduced workflow bottlenecks.”

  • “AI Supervision significantly lowered the risk of tonal inconsistency and response errors.”

  • “The feedback → learning → improvement loop is intuitive enough for non-technical staff to manage chatbots effectively.”

  • “Deploying the same persona and knowledge base across internal messengers, customer chat windows, and kiosks is especially valuable for the retail sector.”

This operations-led approach signifies a shift from simple chatbot deployment to creating sustainable, continuously improving chatbot platforms.



A New Standard for Enterprise AI Operations


TecAce has established a new benchmark for enterprise AI operations—where development teams take a minimal role, and business teams directly enhance chatbot performance while maintaining quality, safety, and operational integrity.

A TecAce spokesperson commented,“This launch marks the completion of a framework where chatbots can be improved and managed primarily by operations teams. With AX Pro and AI Supervision, we aim to bring global-level AI operational expertise to the Korean enterprise market.”



AX Pro and AI Supervision are not mere chatbot creation tools—they form a comprehensive AI operations platform that integrates management, quality assurance, safety, and continuous improvement. Through SK AI Summit 2025, TecAce demonstrated how enterprises can transform generative AI into a truly operational system, signaling a major turning point for future enterprise AI strategies.


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