Live View feature is exclusively available on Android and iOS mobile app at the moment.

It is still possible to view recorded video from Live View use, or any other events on your Samsung smartwatch device (Ring Protect Plans from Ring.com is required), but to see Live View in real time, you must use your Android or iOS mobile device.

Firstly, you do not need to create a new account, if you have an existing account created from ring.com or Ring mobile app.

Please test if you can sign in with your account successfully by trying on following URL: https://ring.com/users/sign_in

If there is any issues signing in, please follow instructions or get support from ring.com to resolve. Then you will be able to sign in to our app properly.

If you are able to sign into ring.com successfully, please try using a different web browser, preferably Google Chrome.

If you are having an issue getting the code, your code is generated automatically, so you can get new one by re-launching the app by just pressing Back key few times until app is closed, then launch the app again.

Web browsers can behave differently. Please try a different web browser, like Chrome, FireFox, Edge, etc.
If the web browser was causing the issue, please go to tecace.com/support, and contact us to let us know what web browser was causing this issue.

Video loading time varies depends on length and quality of videos and your network condition. It may take a while on large sized videos on Bluetooth connection (BLE for iOS), but it works better on faster Wi-Fi connection. To speed up, we recommend using Wi-Fi Always on (Not Auto) when you are at home or office. Plus all the loaded videos are played instantly to provide faster experience for you.

Our app currently does not send you any notifications. One of reason is that mobile app already sends you notifications (this should be what you are currently receiving if mobile app is installed on your phone), so we thought it might create confusion to users if we also send duplicating notifications.

If you are experiencing issues launching the app, please step through the following process to troubleshoot.

1. Restart both phone and Samsung smartwatch.
2. Make sure stable network is available on smartwatch through Bluetooth, Wi-Fi or LTE connection. (Note: If network is not available, app should show ‘Please check your network connection’ error message)
3. Close all recently used apps from ‘Recent Apps’ (See the guide here), then open Ring Doorbell Viewer app.
4. If issue persists, uninstall and reinstall the app  (See the guide here), then repeat steps 1 to 4 above.
5. If issue persists, try clearing the cache and data on the Galaxy Wearable app (Android app on your phone). You can do that by going to Android System Settings > Apps > Galaxy Wearable on your phone, then press Storage to access  the options to clear the cache and data. Make sure to update Galaxy Wearable app to the latest version if available, then repeat steps 1 to 4 above.

Please visit tecace.com/support and reach out to us anytime.